Thank you for buying with Nyxoria. We value your experience and want ticketing to be as clear as the night itself. This policy explains when tickets are refunded, how to ask, and how long it takes. Tickets are digital admissions, nothing ships, so there is nothing to return; refunds are about the event, not a package.
Last updated · 20 July 2026
1. When you are refunded
- Event cancelled by us: every paid ticket is refunded in full, automatically or on request. We will notify the email on your account.
- Event rescheduled: your ticket stays valid for the new date. If the new date does not work for you, request a refund within 14 days of the reschedule announcement and it will be honoured.
- Material venue change: if an event moves to a significantly different location, the same 14-day refund window applies.
- Duplicate or erroneous charge: if you were charged twice, or charged an amount different from the checkout total, contact us and the difference is refunded in full.
2. What is not refundable
Except where the law requires otherwise, tickets are non-refundable in these cases:
- Change of mind, or being unable to attend.
- No-shows, tickets that were valid but unused on the night.
- Tickets already scanned for entry.
- Removal from an event for breaching venue rules, safety directions or our Terms & Conditions.
- Line-up, set-time or programme changes, events are living productions and artists can change.
- Tickets obtained through unauthorised resale, only tickets bought through nyxoria.net are eligible for any refund.
3. Exchanges and transfers
- Want a different tier for the same event (for example GA → VIP)? Contact support before the event; subject to availability we will upgrade you and charge or refund the difference.
- Tickets can be transferred to another person by our support team on the original buyer's request, the QR code is reissued so only the new holder's ticket is valid.
4. Problems with your ticket
If your QR code does not arrive, will not display, or is rejected at the door in error, contact us immediately, at the venue our door team can verify your order on the spot. A defective ticket is always reissued or refunded; that is our error, not yours.
5. How to request a refund
- Email [email protected] from the address on your account, with your order reference (shown in your confirmation email and under Account → Orders).
- We will review the request against this policy and reply with the outcome.
6. How refunds are paid
- Approved refunds are issued to your original payment method: card payments are reversed through our payment partner PayHere; bank-transfer and at-venue payments are refunded by bank transfer to you.
- Refunds are processed within 7 business days of approval. Your bank or card provider may take additional time to show the money in your account.
- Refund amounts are the ticket price paid. Where a third-party payment fee was charged and is non-recoverable, it may be excluded except when the event was cancelled by us, cancelled events are always refunded in full.
7. Contact us
Questions about this policy or an order: [email protected]. We are here to make sure your experience with Nyxoria is straightforward and fair.
See also our Terms & Conditions and Privacy Policy.